Shipping policy

Shipping Policy

Thank you for shopping with Aaliyah Incenses. Here is everything you need to know about how and when your order will reach you.

Order Processing
All orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day. During launches, sales, and peak periods, processing may take slightly longer, and we appreciate your patience.

Shipping Times
We offer free worldwide shipping on every order. Once your order has been processed and shipped, estimated delivery times are:

Standard delivery: 7 to 12 business days

Please note that delivery times are estimates and not guaranteed. Actual delivery can vary depending on your location, local carriers, customs processing, and circumstances outside our control such as weather or postal delays.

Order Tracking
As soon as your order ships, you will receive a confirmation email with a tracking number so you can follow your package every step of the way. If you have not received tracking within 5 business days of ordering, please reach out to us at [your email here].

Customs, Duties, and Taxes
For international orders, your package may be subject to import duties, taxes, or customs fees charged by your country. These charges are determined by your local customs authority and are the responsibility of the customer. We are not able to control or predict these fees, so we recommend checking your local regulations before ordering.

Incorrect or Incomplete Addresses
Please double check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice a mistake, contact us as soon as possible at [your email here] and we will do our best to correct it before your order ships.

Lost, Delayed, or Damaged Packages
If your order is significantly delayed, lost in transit, or arrives damaged, please contact us at [your email here] within 7 days of the expected delivery date. We will work with you to resolve the issue, whether that means a replacement or another solution.

Questions
If you have any questions about your order or our shipping process, we are here to help. Reach out any time at aaliyahincenses@outlook.com and we will get back to you as soon as we can.